Delivery

In the Frog.ee online store you can choose from the following delivery methods:

A transportation fee applies to goods, which is calculated based on the cart, considering the weight or volumetric weight of the products. The transportation cost is displayed upon cart checkout.

Please note that the delivery time in the cart is indicative and offered by the system. The courier will always contact you in advance to notify the exact delivery time.

Pick up from Frog.ee offices – Self-Pick

Taevakivi Office - Free!
Pick up your goods from the Frog.ee warehouse-office.
Taevakivi tee 1, Lasnamäe, Tallinn. 08:00-18:00 Mon-Fri

Veerenni Office - Free! 
Pick up your goods from our office.
Veerenni 38 (Oval House). Mon-Fri 09:00 - 18:00
To the left of the main entrance, there is a separate entrance from the street.
Only up to 20 kg (More convenient if arriving by car)

Riga Office - Free! 
Pick up your goods from the Riga office. Kr. Barona iela 31A, Riga. 
10:00-19:00 Mon-Fri

Only up to 20 kg in weight
 

Pickup from a parcel machine 

Unisend 
A new simple and user-friendly way to send parcels in all Baltic countries.
Very fast delivery. 

Venipak Parcel Machine 
Estonia: 1 working day; Latvia: 1 working day; Lithuania: 2 working days.
Added to the initial product delivery time.

SmartPosti
Estonia: 1-2 working days; Latvia: 1-2 working days; Lithuania: 2-3 working days; Finland: 2-5 working days. Finland: 2-5 working days. 
Added to the initial product delivery time.

Omniva pickup
Estonia: 1-3 working days; Latvia: 2-4 working days; Lithuania: 3-5 working days
Added to the initial product delivery time.

DPD pickup
MParcel shop (max 364361cm/20kg). Estonia, Latvia, Lithuania: 1-2 working days.
Added to the initial product delivery time.

Delivery by courier 

Venipak courier  
TRANSPORT TO THE DOOR - all over Estonia

FROG special transport - transportation of heavy and oversized goods around Tallinn.

FROG Cargo  - Delivery of large equipment to the apartment

FROG Cargo (S)  - Delivery to the room + removal of old equipment
This service includes delivering the product to the customer's living space (e.g., room or hallway) and removing the old device being replaced by the new one (e.g., the removal of an old washing machine when a new one is delivered).
The old device must be turned off, cleaned, and placed in the first room of the apartment or house, and it must be safely movable. 


FROG Cargo (M)  - Delivery and installation of goods (excluding integrated appliances) 
In addition to delivering the product, the service includes the installation of the new appliance (excluding integrated appliances). The customer must ensure that the electricity and water networks allow for safe connection. Examples: mounting the TV on a stand, connecting a washing machine to the electricity and water supply, connecting a refrigerator and stove to the electricity supply. The service price does not include installation of integrated appliances, wall mounting of a TV, reversing the door of a refrigerator, assembling furniture, or any additional work involving an electrician, plumber, or gas connection.

FROG Cargo (L)  - Delivery, installation (excluding integrated appliances), and disposal of old equipment
This service involves the installation of the new product and disposal of the old device (excluding integrated appliances). If disposal occurs alongside installation, the service provider will remove the old device. The device must be turned off, safely movable, and placed in the first room of the apartment or house. The removal of the old device applies only to the device being replaced.

FROG Delivery  - Courier delivery within 1-2 working days. Delivery to the OUTSIDE DOOR (staircase). Payment can be made in cash upon receipt.

International freight transport within the European Union according to individual requests.
Contact customer support at info@frog.ee. In your inquiry, please specify the type of goods you wish to order and provide the exact delivery address.

For the delivery service, the goods will be brought by the courier along with a delivery note. Before signing the delivery note, check the condition of the packaging material. If you notice any defects, return the package to the courier and refuse to accept it due to damaged packaging.

If you have signed the delivery note but doubt the integrity of the goods, you can unpack the goods in the presence of the courier to ensure everything is in order. If you discover any defects on the goods, inform the courier, who will record the defect with a scanner (by taking a picture). Contact us as soon as possible, as we only have one day to file a claim for the courier service.