Purchase Terms for Legal Entities

Frogest OÜ, registration code 12661899 (hereinafter referred to as the Service Provider) and the customer who makes an order in the online store www.frog.ee and identifies himself, indicating his personal data in the form of the order (hereinafter referred to as the Service User or the Customer), have concluded this Agreement on use of the online store (hereinafter referred to as the User Agreement) on the basis of standard terms. Before signing the contract, read the standard terms below. Standard terms are an integral part of the agreement.

Standard Terms

1. ONLINE STORE

1.1 An online store at www.frog.ee (hereinafter referred to as an online store) is the Internet store created by the Service Provider through which the goods are sold to the User of the service.
1.2 frog.ee is a registered trademark belonging to the Service Provider.

2. GENERAL PROVISIONS

2.3. The parties to the agreement in the regulation of the relationship between each other are guided by the Debt Restructuring and Debt Protection Act and other laws of the Republic of Estonia, as well as other legal acts and the rules of use of the Internet store established in the Agreement.
2.2. The service provider has the right to make changes to the proposed online store service at any time. The service provider notifies the Customers on the site through a notice, which will be visible on the main page (for example, a banner on the main page)
2.3. The service provider has the right to unilaterally change the standard terms of the contract. If the standard terms are changed, the Service Provider notifies the Customer thereof on the main page of the Service Provider’s website.

3. PRODUCTS AND PURCHASES
3.1 The goods displayed in the online store are usually in stock. The availability of products displayed in the online store may change due to technical problems in the programs of the warehouse or online store.
3.2 If the goods are not in stock and the order cannot be executed, the employee of the online store communicates with the user and suggests a possible new delivery time or replacement of the product with an equivalent product of the same price and quality, or a refund of the money paid. Money is returned to the Service User immediately, but not later than within 30 days after the order is submitted.

3.3 Images of goods are illustrative and may differ from the actual goods. The description of goods available in the online store is not necessarily exhaustive and may contain inadvertent errors.
3.4 The goods offered in the online store are sold to both individuals and legal entities.
3.5 The user of the service confirms that he has reached the age of 15.
3.6 The user of the service selects the desired products and undertakes to enter the data required for the performance of the order (name, first name, contact phone number, contact e-mail address, delivery address, postal code) and makes payment for goods through the Internet Bank by means of a bank reference based on the account prepayment or fills in an application for purchase in installments.
3.7 All photos on the product page are illustrative. The exact description includes only the name of the product and its model.
3.8 Descriptions of the goods may be absent or have inaccurate information. In the absence of product description, you need to see full information on the manufacturer’s website.
3.9 When making an order, the User of the service undertakes to provide the correct data that is necessary to fulfill the order. The service provider is not responsible for the failure to fulfill the order due to the provision of incorrect data on the part of the User, or for any consequences resulting thereof.

4. CONCLUSION OF THE CONTRACT AND ORDERING

4.1 Confirmation of the order by the Customer is the action when the Customer has issued the order and received an automatic confirmation letter from the Service Provider to the e-mail.
4.2 After confirming the order, the Customer undertakes to make payment in the form of the full cost of the order, or in the form of 50% of the order value. In the event, that the Customer makes payment in the form of 50% of the full amount, this does not relieve him of the obligation to pay the remaining 50% of the amount.
4.3 The contract between the Client and the Service Provider is concluded after the conditions in clauses 4.1 and 4.2 have been met. In the event, that one of clauses 4.1 or 4.2 is not executed, the contract is not concluded.
4.4 The service provider begins processing the order only after the contract between the Customer and the Service Provider has been concluded.
4.5 The document on the basis of which payment is made is the account to be provided to the Customer.
4.6 In the event that the goods have not yet been sent to the Customer, and the Customer wants to change the delivery method, the Customer undertakes to pay in addition, if the changed criteria require it. If the goods have already been sent to the Customer, you cannot change the delivery method.
4.7 In the event that the price of the goods, due to technical problems, clearly does not correspond to the market price of the goods, the Customer agrees to contact the Service Provider and specify the price of the goods.

5. PRICES

5.1 All prices of the online store are indicated in euros and include VAT.
5.2 The service provider may at any time change the prices indicated in the online store. If the prices in the online store are changed after the submission of the order by the User of the service and its payment, the Service Provider undertakes to deliver the goods to the user at the prices effective at the time of the order submission. The customer has no right to claim compensation for the price difference.
5.3 With some methods of payment, the Customer may incur additional costs in the form of a commission. For example, this happens if the Customer pays using PayPal or other methods that provide for a commission.

6. TERMS AND CONDITIONS OF DELIVERY
6.1 The delivery time for the goods is indicated on the specific product. Each product has its own delivery time, but not more than 30 days.
6.2 The user of the service has the right to choose one of three different ways of delivery of the goods. The choice should be made when placing an order.
6.3 The goods are delivered to the User of the service within the Republic of Estonia.
6.4 If the Service User has chosen the courier delivery method, the delivery of the goods is made by the courier within 1-7 business days.
6.5 Working days for the Service Provider is Monday-Friday from 10:00 to 17:00.

6.6 If the order was confirmed after 12:00 business day, the countdown of all subsequent procedures starts on the next business day.
6.7 The delivery time starts counting after the conditions of clause 4.3 of these standard conditions have been fulfilled. (order confirmation and payment).
6.8 If the Customer wishes to purchase the goods by installments, the delivery time starts counting after positive confirmation in favor of the Customer on the part of the firm that offers to buy the goods in installments.
6.9 The transfer of ordered goods is made only upon presentation of an identity document specified in the order. The transfer of the goods to third parties is made only upon agreement with the Client.
6.10 The service provider is not responsible for any delay in delivery of the order through the fault of the couriers (force majeure).
6.11 In the event that the Customer withdraws the goods from the warehouse, the Customer must inspect the goods on the spot. In the event that the goods do not comply with the terms of the agreement, the Customer has the right to request replacement of the goods or refuse to accept the goods.
6.12 In the event that the goods have no delivery deadline, the Customer has the right to specify the delivery time. If the delivery time of this product is not known to the personnel, then there is a possibility that the order may not arrive. If the order does not arrive, the Service Provider undertakes to return the money to the Customer in full within 30 days.

7. CANCELLATION ORDER
7.1 If the Customer wishes after the submission of the order and before the performance of the contract by the Service Provider to withdraw from the contract, the User of the service undertakes to notify the Service Provider as soon as possible in writing. Written notices should be sent to the e-mail address klienditugi@frog.ee. In the e-mail, you must specify the order number and your account, and add the Customer’s contact information (name, surname, date of order submission, contact phone number).

7.2 If the Service Provider receives an application for withdrawal after the performance of the contract by the Service Provider, the cancellation of the contract is made pursuant to the “Right of Withdrawal” section.
7.3 The service provider shall immediately transfer the amount paid back to the User of the service, but not later than within 30 days after receiving the notice of withdrawal from the contract.
7.4 Money is transferred to the same settlement account from which it was received by the Service Provider.

8. RIGHT OF WITHDRAWAL

8.1 The Customer can within 14 days withdraw from the contract concluded with the Service Provider without explaining the reasons.
8.2 In order to withdraw from the contract, the Customer must fill out a form of withdrawal, which can be found at https://www.frog.ee/en/page/34/forma-vozvrata-tovara-v-techenii-14-dnej. The Customer shall send the completed form to the Service Provider on e-mail klienditugi@frog.ee.
8.3 The returned goods must not have defects, be in the complete set, be in the original packaging and be unused.
8.4 The right of return shall not apply to audio and video recordings and computer software with printed packaging. Also, the right to return does not apply to quickly deteriorating goods and goods that cannot be resold because of the characteristic properties of the goods. Also, the right of return does not apply to goods manufactured in accordance with personal needs.
8.5 In order to return the goods, you should notify the return to the e-mail address klienditugi@ frog.ee.
8.6 In case of withdrawal from the contract, the Customer must immediately return the purchased item, but not later than within 14 days after the communication of the withdrawal from the contract.
8.7 Upon withdrawal from the contract by the client or in other cases of return of the purchased goods to the Service Provider, the latter has the right to use the services of third parties to assess the returned goods and to impose costs associated with such an assessment on the Customer in the event that the goods do not comply with the conditions stated in the contract, for reasons other than the supplier’s faulty actions. (overload, improper handling, etc.)
8.8 In case of refund, the money is transferred back to the Customer immediately, but not later than within 30 days after receipt of the notice of withdrawal from the contract.
8.9 The countdown of the refund begins after the submission of an application for withdrawal from the agreement.
8.10 Money is returned to the same settlement account from which it was received by the Service Provider.
8.11 The Customer undertakes to pay the costs associated with the return of the goods.
8.12 Only individuals can use the right of return within 14 days.

9. PERSONAL DATA AND THEIR USE

9.1 The Customer gives the Service Provider clear and informed consent for the processing of their personal data.
9.2 The Customer’s personal data specified by the user when completing the Order or entered upon registration of the service and become known to the Service Provider shall be entered in the customer register and used to provide sales services and to supply goods to the Customer.
9.3 The source of personal data is the occurrence of customer relations when placing an order or when registering a service in an online store.
9.4 The registered personal data include data on the Customer’s order – personal identification code, name, street, house, apartment number, town or city, postal code, telephone number, address, year of birth, gender, method of delivery, method of payment, agreement with the standard terms of the online store, consent to the sending of offers for sale, notes sent to the e-mail address with free text.
9.5 Personal data of the Customer, necessary for the delivery of the goods to the Customer, shall be transferred to the company providing courier services.
9.6 Protection of personal data is ensured by all security measures ensuing from the law.
9.7 The service provider undertakes not to transfer registered personal data to unauthorized persons.
9.8 The Service Provider reserves the right to transfer personal data of the Customer to persons who have the legal right to do this and who process data for the purpose of fulfilling the obligations provided for by law, as well as to persons who have the legal right to do so, and this is done to protect the life, health or freedom of the Customer or another person.
9.9 The Customer has the right to check the personal data relating to him, and also to change them or ask them to delete their personal data from the register.
9.10 The Customer gives the Service Provider the consent to send the order confirmation to the e-mail address specified at the time of placing the order.
9.11 The service provider has the right to transfer Customer data to firms that offer to purchase goods from the Service Provider by installments.

10. LIABILITY

10.1 The service provider is responsible for the sale price of the goods. The service provider does not accept liability for damages caused by defective goods, such as spoilage of property or information, loss of turnover or profit.
10.2 The Customer undertakes to use the online store service exclusively in accordance with the law and good traditions.
10.3 The Customer himself is responsible for all costs associated with the acquisition and maintenance of the software systems of the equipment used in the data exchange systems as well as using other online store services.
10.4 The Customer bears full responsibility for damages caused to the Service Provider, to other Clients or third parties as a result of using the online store in a manner contrary to the terms of the Online Shop Agreement, and also contrary to the law or good traditions.

11. DISAGREEMENTS
11.1 Disagreements between the Client and the Service Provider arising from the Online Store Agreement are settled in accordance with the legal acts in force in the Republic of Estonia. If the agreement is not reached, the client can apply to the Consumer Disputes Committee. You can check the terms and apply here. The Consumer Disputes Committee settles disputes between the buyer and the seller. Appeal to the Consumer Disputes Committee for the buyer is free. The buyer can also contact the European Union Consumer Disputes Committee via this link.

12. TERMS OF USE

12.1 Reviewing the conditions established in the standard terms is mandatory for the Customer.
12.2 When ticking the check box in the appropriate window “I agree with the terms of use of the online store frog.ee”, the Customer agrees that he has read and understood the standard conditions and agreed with them.
13. Warranty and claims
13.1 The warranty is provided by the authorized service of a particular brand. You can see the list of the last ones by clicking on the following link: https://www.frog.ee/et/page/2/service
13.2 For warranty issues, you can contact the representative of the Service Provider, or directly to an authorized representative office.
13.3 More precise information related to the warranty can be found at the following link: https://www.frog.ee/en/page/7/warranty
13.4 In addition to the rights that arise from these standard terms, the Customer also has the rights to use other rights that arise from the law.
13.5 The Customer (consumer) has the right to submit a claim to the Service Provider on issues related to the purchased goods within two years. Claims must be sent to e-mail: klienditugi@frog.ee
13.6 The client will receive a response to the claim within 10 working days.
13.7 The claim is made in a free form. The claim should contain the most accurate description of a problem. Also, the claim must be accompanied by a document confirming the purchase of the goods.
13.8 If the service provider suspects that the product in respect of which the claim was submitted has deficiencies or inconsistencies with the terms of the agreement due to the fault of the Customer, the Service Provider has the right to appoint an independent examination. In the event, that the Customer is guilty according to the results of the examination, the Customer undertakes to compensate the Service Provider for the appointment of an independent examination. The Customer has the right to challenge the results of the examination.
13.9 More precise description of the procedure for making claims can be found by clicking on the following link: https://www.frog.ee/ru/page/29/rassmotrenie-pretenzij