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Frogest OÜ, registration code 12661899 (hereinafter referred to as the Service Provider), and the customer who places an order on the online store www.frog.ee and identifies themselves by providing their personal information in the order form (hereinafter referred to as the Service User or Customer), have entered into this Online Store Usage Agreement (hereinafter referred to as the Usage Agreement).
TERMS Online store frog.ee
1.1 The online store at the web address www.frog.ee (hereinafter referred to as the online store) is an online store created by the company Frogest OÜ, registration code 12661899 (hereinafter referred to as the Service Provider), through which the sale of goods to the Service User is facilitated, with the intermediary services of the company Frogest OÜ.
1.2 FROG.EE is a registered trademark owned by the Service Provider.
1.3 The collaboration between the Service User and the Service Provider is based on the terms of a trust agreement between them.
2.1. The parties to the agreement shall be governed by the Law of Obligations Act and other laws of the Republic of Estonia, as well as other legal acts and provisions established in the Online Store Usage Agreement, in regulating their relationship.
2.2. The Service Provider has the right to make changes to the offered service of the online store at any time. The Service Provider notifies customers of this change through a notification on the website, which will be visible on the main page (e.g., a banner on the main page).
2.3. The Service Provider has the right to unilaterally modify the standard terms of the agreement. When changing the standard terms, the Service Provider notifies the customer through a notification on the main page of the Service Provider's website.
3.1 The products displayed in the online store are usually in stock. The availability of products displayed in the online store may change due to technical issues in the warehouse or the online store's programs.
3.2 If a product is not in stock, and the order cannot be fulfilled, an employee of the online store contacts the user and offers a possible new delivery date or a replacement product of equal value and quality, or a refund of the payment made. The money is refunded to the Service User immediately, but no later than within 2 working days after the order is placed.
3.3 Product images are for illustrative purposes and may differ from the actual product. The descriptions of products available in the online store are not necessarily exhaustive and may contain unintentional errors.
3.4 Products offered in the online store are sold to both individuals and legal entities.
3.5 The Service User confirms that they have reached the age of 15.
3.6 The Service User selects the desired products and agrees to provide the necessary information for order fulfillment (surname, first name, contact phone number, email address, delivery address, postal code) and makes payment for the products through online banking using a bank link based on the prepayment invoice or fills out a deferred payment request.
3.7 All photographs on the product page are for illustrative purposes only. The exact description includes only the product name and its model.
3.8 Product descriptions may be absent or contain inaccurate information. In the absence of a product description, one should refer to the complete information on the manufacturer's website.
3.9 When placing an order, the Service User agrees to provide accurate information necessary for order fulfillment. The Service Provider is not responsible for non-fulfillment of an order caused by the Service User providing incorrect information or any consequences arising from it.
3.10 Prices and availability of products may change without notice. In such cases, Frogest OÜ reserves the right to refuse the sale and refund the customer's money to their bank account in a reasonable time.
3.11 Frogest OÜ also reserves the right to refuse a sale if any of the following occurs with a product: a human error in entering the price or a technical malfunction in the system. For example, if a television with a price of 800 euros is listed for sale in the e-store for 300 euros, it is an obvious error. In such cases, we expect customers to clearly understand the error that occurred and that the product will not be sold at the mistakenly reduced price.
4.1 The confirmation of the order by the Customer occurs when the Customer has placed the order and received an automatic order confirmation email from the Service Provider to their email address.
4.2 After order confirmation, the Customer agrees to make payment in the form of the full order amount via bank transfer or agrees to make payment in cash upon receiving the order. If the customer chooses the payment upon receipt option, the customer must pick up the product within a week after receiving notification that the product is ready for collection and pay for it. Alternatively, notify the store administration of any possible delays. Otherwise, the contract will be terminated.
4.3 The contract between the Customer and the Service Provider is considered concluded after the conditions in points 4.1 and 4.2 have been met. In the event that one of the points 4.1 or 4.2 is not fulfilled, the contract is not considered concluded.
4.4 The Service Provider begins processing the order only after the contract between the Customer and the Service Provider is considered concluded.
4.5 The document on the basis of which payment is made is the invoice provided to the Customer.
4.6 If the product has not yet been shipped to the Customer, and the Customer wants to change the delivery method, the Customer agrees to pay any additional costs if the changed criteria require it. If the product has already been shipped to the Customer, the delivery method cannot be changed.
4.7 If the price of a product does not clearly correspond to the market price of the product due to technical issues, the Customer agrees to contact the Service Provider and clarify the price of the product.
5.1 All prices in the online store are stated in euros.
5.2 The Service Provider has the right to change the prices listed in the online store at any time.
5.3 The price of a product may change after order confirmation only in the event of a technical glitch or if the quantity of the product in stock has not been updated. If the Customer does not agree with the new price, they can cancel the order. After canceling the order, the amount paid for the order will be refunded to the same account from which it was received.
6.1 The delivery time for a product is specified for each individual item. Each product has its own delivery time, but it will not exceed 30 days.
6.2 The Service User has the right to choose one of the proposed methods of product delivery when placing an order.
6.3 If the Service User chooses courier delivery, the product will be delivered by a courier within 1-7 working days.
6.4 The Service Provider's working days are from Monday to Friday, from 09:00 to 18:00.
6.5 If an order is confirmed after 12:00 on a working day, then the countdown for all subsequent procedures starts from the following working day.
6.6 The countdown for the delivery time begins after the conditions in point 4.3 of these standard terms have been met (order confirmation and payment).
6.6.1 If an order contains multiple products with different delivery times, the delivery will be made in one shipment when all products are in stock. The delivery cost is paid for one shipment. If the customer wishes to receive items with an earlier delivery time separately, they are required to pay for additional delivery.
6.7 If the Customer wishes to purchase a product on installment, the countdown for the delivery time begins after a positive confirmation in favor of the Customer by the company offering the option to purchase the product on installment.
6.8 The transfer of ordered products is carried out only upon presentation of the document belonging to the Customer as specified in the order, which confirms their identity. The transfer of the product to third parties is done only with the Customer's agreement.
6.9 The Service Provider is not responsible for possible delays in the delivery of orders due to courier services (force majeure).
6.10 In the event that the delivery time for a product is not specified, the Customer has the right to inquire about the delivery time. If the delivery time for this product is unknown and unavailable to the staff, there is a possibility that the order may not arrive. If the order does not arrive, the Service Provider undertakes to refund the full amount to the Customer within 2 working days.
6.11 If the Customer collects the product from the warehouse, the Customer must inspect the product on the spot. If the product does not meet the terms of the contract, the Customer has the right to request a replacement or refuse to accept the product.
6.12 In the case of choosing delivery to the entrance. The delivery date cannot be agreed upon in advance. The customer will be informed of the courier's arrival in the morning on the day of delivery, via SMS or a call from the courier service. The product is delivered to the doorstep of the house (entrance). This service does not include bringing the product into the house.
6.13 In the case of choosing the "FROG Cargo" delivery service to the apartment (FROG Cargo, FROG Cargo (S)), it includes the placement of the goods through the front door of a multi-apartment or private house into the first inhabited room, which is typically the hallway. This service does not include moving the Product to another room. The Customer is responsible for ensuring in advance that the delivery route and door width on the Customer's premises allow for the safe delivery of the goods to the destination. Delivery is not made through windows or spiral staircases. The delivery service to the apartment is provided only in Tallinn.
6.14 In the case of choosing the "FROG Cargo" delivery service to the apartment (FROG Cargo (M), FROG Cargo (L)).
It includes the placement of the goods through the front door of a multi-apartment or private house into the first inhabited room, which is typically the hallway. This service does not include moving the Product to another room. The Customer is responsible for ensuring in advance that the delivery route and door width on the Customer's premises allow for the safe delivery of the goods to the destination. Delivery is not made through windows or spiral staircases.
FROG Cargo (M) includes installation (excluding built-in appliances)
Before ordering the service, the Customer must ensure that their electrical wiring and plumbing meet the requirements and allow for the safe connection of the ordered product to the existing network. Prior to the installation service, readiness for connection must be ensured. For example, a TV on legs, a washing machine is connected to the power supply and water supply, an electric stove and refrigerator are connected to the power supply. Installation does not include: installation of integrated appliances into furniture and connection to existing networks, mounting the TV to the wall, changing the door opening direction of the refrigerator. Installation services do not include additional electrical or plumbing work required for preparation. Gas stoves are not included in the installation service. Installation services are provided in Tallinn only. FROG Cargo (L) includes installation and disposal (excluding built-in appliances).
The Customer must disconnect and deliver the disposed device to the first inhabited room. If the disposal of an old device was ordered along with the installation of a new one, the Customer does not need to disconnect it. The condition of the disposed device must ensure its safe transport.
7.1 If the Customer wishes to cancel the contract after placing the order and before the contract has been executed by the Service Provider, the Service User agrees to promptly notify the Service Provider in writing to the best of their ability. The written notice should be sent to the email address klienditugi@frog.ee. The email must include the order number, the Customer's bank account information, and the Customer's contact details (name, surname, date of order placement, contact phone number).
7.2 If the Service Provider receives a request for cancellation after the contract has been executed by the Service Provider, the cancellation of the contract is subject to the "Right of Withdrawal" section.
7.3 The Service Provider immediately refunds the amount paid by the Service User, but no later than within 14 days after receiving the notice of cancellation.
7.4 The money is transferred to the same bank account from which it was received by the Service Provider.
8.1 The right of withdrawal within 14 days is applicable only to natural persons.
8.2 The Customer (natural person) has the right to withdraw from a contract concluded with the Service Provider without stating a reason within 14 days. To exercise the right of withdrawal, the Customer must fill out the withdrawal form, which can be found at the following link: https://www.frog.ee/?u=h9p.
8.3 The returned item must be free of defects, complete, in its original packaging, and unused.
8.4 The right of withdrawal does not apply to audio and video recordings and computer software with opened packaging. Additionally, the right of withdrawal does not apply to perishable goods and goods that cannot be resold due to their nature. The right of withdrawal also does not apply to goods that are made according to the Customer's personal needs.
8.5 When withdrawing from the contract, the Customer must promptly return the purchased item, but no later than within 14 days after notifying of the withdrawal.
8.6 In the event of withdrawal from the contract by the Customer or in other cases of returning purchased goods to the Service Provider, the Service Provider has the right to use the services of third parties to assess the returned goods and to charge the Customer for the expenses related to such assessment if the goods do not comply with the conditions stated in the contract due to reasons other than the fault of the provider (overuse, mishandling, etc.).
8.7 In the case of a return, the money is refunded to the Customer promptly, but no later than within 14 days after receiving notice of withdrawal from the contract.
8.8 The countdown for the refund begins after the submission of the withdrawal statement.
8.9 The money is refunded to the same bank account from which it was received by the Service Provider.
8.10 The Customer agrees to cover the expenses related to the return of the goods.
The direct costs of returning the goods must be covered by the Buyer
9.1 The Customer provides clear and informed consent to the Service Provider for the processing of their personal data.
9.2 The Customer's personal data, provided by the Customer when placing an order or during registration for the service and known to the Service Provider, is entered into the customer registry and used to provide sales services and offer products to the Customer.
9.3 The source of personal data is the establishment of customer relations when placing an order or registering for the service on the online store.
9.4 The registered personal data includes information about the Customer's order – personal identification code, last name, first name(s), street, house, apartment number, settlement or city, postal code, phone number, address, year of birth, gender, delivery method, payment method used, consent to the standard terms of the online store, consent to receive sales offers, notes sent by email as free text.
9.5 Personal data of the Customer necessary for the delivery of goods to the Customer are transferred to the company providing courier services.
9.6 The protection of personal data is ensured by all security measures required by law.
9.7 The Service Provider undertakes not to disclose the registered personal data to third parties.
9.8 The Service Provider reserves the right to transfer the personal data of the Customer to persons who have a legal right to do so and who process the data for the purpose of fulfilling legal obligations, as well as to persons who have a legal right to do so and do so to protect the life, health, or freedom of the Customer or another person.
9.9 The Customer has the right to verify their personal data, as well as change or request the deletion of their personal data from the registry.
9.10 The Customer consents to the Service Provider sending order confirmations to the email address provided during order placement.
9.11 The Service Provider has the right to transfer the Customer's data to firms that offer to purchase goods from the Service Provider on credit.
10.1 The Service Provider is liable within the price of the product sold. The Service Provider does not accept responsibility for damage caused by defective products, such as damage to property or information, loss of turnover, or profit.
10.2 The Customer undertakes to use the online store service exclusively in accordance with the law and good practices.
10.3 The Customer is solely responsible for all expenses related to the purchase and maintenance of the equipment used for data exchange systems, as well as for the use of other online store services.
10.4 The Customer is fully responsible for any damages caused to the Service Provider, other Customers, or third parties as a result of using the online store in a manner that contradicts the terms of the online store usage agreement, as well as in a manner that contradicts the law or good practices.
11.1 Disputes between the Customer and the Service Provider arising from the Online Store Usage Agreement are resolved in accordance with the laws of the Republic of Estonia. If an agreement cannot be reached, the Customer may contact the Consumer Disputes Commission. You can familiarize yourself with the terms and submit an application here: [link to the Consumer Disputes Commission]. The Consumer Disputes Commission resolves disputes between the buyer and the seller. Turning to the Consumer Disputes Commission is free of charge for the buyer. The buyer can also contact the European Union's Online Dispute Resolution platform through this link:
12.1 It is mandatory for the Customer to familiarize themselves with the terms and conditions set forth in the Standard Conditions.
12.2 By checking the box labeled "Agree to the terms of use of the frog.ee online store" during the order process, the Customer agrees that they have read and understood the Standard Conditions and agree to them.
13.1 Warranty is provided by an authorized service of a specific brand. The latest list can be found by following this link: https://www.frog.ee/?u=jS
13.2 For warranty inquiries, you can contact the Supplier's representative or directly contact an authorized representative.
13.3 More detailed information related to the warranty can be found by following this link: https://www.frog.ee/en/page/7/warranty
13.4 In addition to the rights arising from these standard terms, the Customer also has the right to exercise other rights arising from the law.
13.5 The Customer (consumer) has the right to make a claim to the Supplier regarding the purchased product within two years. Claims should be sent to the email address info@frog.ee.
13.6 The Customer will receive a response to the claim within 5 working days.
13.7 Claims can be made in free form. The claim should include the most accurate description of the problem. Additionally, a document confirming the purchase of the product should be attached to the claim.
13.8 If the Supplier suspects that the product subject to the claim has defects or discrepancies with the terms of the contract due to the fault of the Customer, the Supplier has the right to appoint an independent examination. If the results of the examination prove the Customer's fault, the Customer agrees to reimburse the Supplier for the expenses related to the appointment of the independent examination. The Customer has the right to challenge the results of the examination. Private individuals do not have to pay for the cost of defect detection within the first 12 months from the date of purchase starting from January 1, 2022. For items purchased earlier, the period is 6 months during which private individuals do not have to pay for the cost of defect detection.
13.9 More detailed information on the procedure for filing claims can be found by following this link: https://www.frog.ee/?u=3mB
VERSION 07.09.2023